Legal

Legal & policies

The legal basics for using welojets.com and our services. Reach us any time with questions.

Company

Welojets

Welojets — private aviation broker operating a 24/7 charter desk across Europe, the Americas and Latin America, with regional desks in Madrid, Miami and Buenos Aires. Contact: fly@welojets.com · +34 648 286 867.

Legal

Privacy Policy

Last updated: June 2026.

1. Data controller

Welojets Air Mobility, S.L. · Tax ID B44630614 · Conde de Aranda 10, 1D, 28001 Madrid (Spain) · fly@welojets.com · +34 648 286 867.

2. What data we process

We process the data you provide when requesting a quote or contacting us: name, email, phone and company, your trip details (origin, destination, dates, passengers, aircraft preferences and notes) and browsing data (analytics cookies, only if you accept them). We do not request special categories of data.

3. Purposes and legal basis

PurposeLegal basis
Handle and respond to your quote request or enquiry.Pre-contractual steps at your request (Art. 6.1.b GDPR).
Manage the booking and provide the charter service.Performance of a contract (Art. 6.1.b).
Send you communications about our services.Legitimate interest or your consent (Art. 6.1.f / 6.1.a).
Measure site usage (web analytics).Your consent (Art. 6.1.a).

4. Who we share data with

Only with providers acting as data processors under contract and safeguards: HubSpot (CRM), our email provider, messaging (WhatsApp), our hosting and Google (analytics). To deliver the service, we may share the strictly necessary data with air operators and flight providers. We do not sell your data.

5. International transfers

Some providers (e.g. HubSpot and Google) may process data outside the EEA, in the USA. In those cases, safeguards such as the EU Standard Contractual Clauses and the Data Privacy Framework apply.

6. How long we keep your data

We keep your data while we handle your request and, if you book, throughout the relationship and the applicable legal periods (tax and commercial). If your request does not proceed, we keep it for a maximum of 24 months to handle later enquiries, unless you ask us to erase it.

7. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction and portability, and withdraw your consent, by writing to fly@welojets.com. If needed, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Security

We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss or alteration.

9. Cookies

The use of cookies and similar technologies is detailed in our Cookie Policy.

Legal

Cookie Policy

Last updated: June 2026.

1. What are cookies?

Cookies are small files a website stores on your device so it works properly, to remember your preferences or to measure how it is used. We also use similar technologies, such as your browser's local storage (localStorage).

2. Data controller

The data controller is Welojets Air Mobility, S.L. (Madrid, Spain), Tax ID B44630614, registered office at Conde de Aranda 10, 1D, 28001 Madrid (Spain). Contact: fly@welojets.com · +34 648 286 867.

3. Which cookies we use

We use two categories: technical or necessary cookies (no consent required) and analytics cookies (only activated if you accept them). We do not use advertising or profiling cookies.

CookieProviderPurposeTypeDuration
welo_cookies_v2WelojetsRemembers your cookie choice.TechnicalPersistent
_gaGoogle AnalyticsDistinguishes users for usage statistics.Analytics2 years
_ga_*Google AnalyticsMaintains the analytics session state.Analytics2 years

4. Legal basis

Technical cookies rely on our legitimate interest in making the site work. Analytics cookies rely on your consent (Art. 6.1.a GDPR), which we request before activating them and which you can withdraw at any time.

5. How to accept, reject or change your choice

On your first visit we show a notice to accept or reject analytics cookies. You can change your decision at any time from the “Cookies” link in the footer. You can also delete or block cookies in your browser settings (Chrome, Safari, Firefox, Edge).

6. International transfers

Analytics cookies are provided by Google (Google Ireland Ltd.), which may process data in the USA. Google applies safeguards such as the EU Standard Contractual Clauses and the Data Privacy Framework.

7. Retention and renewal

We keep your consent for a maximum of 24 months; after that we ask again. Cookies are retained for the durations shown in the table.

8. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to fly@welojets.com. If you are not satisfied, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Legal

Terms of Service

Last updated: June 2026.

1. Acceptance

Using welojets.com and requesting quotes implies acceptance of these Terms of Service, the Legal Notice and the Privacy Policy.

2. Our service

Welojets is a private aviation broker: we arrange charter flights. Requests made via the website, WhatsApp or email do not constitute a confirmed booking until written confirmation is provided.

3. Quotes

Quotes are indicative and subject to availability and operator confirmation. Each quote is valid for the period stated in it; prices may change until confirmation.

4. User obligations

You agree to provide accurate information and to use the site and service lawfully and in good faith.

5. Bookings and payment

The specific payment and cancellation conditions are those of the operator for each flight and are communicated in the relevant quote or confirmation.

6. Liability

Welojets acts as an intermediary; air carriage and its liability rest with the operator. These terms are governed by Spanish law.

Legal

Charter Terms

Last updated: June 2026.

1. Welojets' role

Welojets acts as an intermediary. The air carriage contract is between the client and the certified air operator; Welojets handles sourcing, quoting and coordination of the operation.

2. Quote and confirmation

The quote is indicative and valid as stated in it. A booking is confirmed only when the operator confirms it and the applicable payment conditions are met.

3. Payment, cancellations and changes

Amounts, deadlines and payment methods, as well as cancellation and change conditions, are those of the operator for each flight, set out in the quote or confirmation. Depending on timing, a cancellation may incur charges of up to the full amount.

4. Flight operation

The operator is responsible for operation, safety, crew and airworthiness. For operational or weather reasons, the operator may substitute the aircraft with one of an equivalent category or adjust schedules.

5. Delays, diversions and force majeure

Delays or diversions may occur due to weather, air traffic control, technical issues or other causes beyond our control. Alternatives are handled under the operator's conditions.

6. Passengers, baggage and documentation

Baggage, pets and catering are subject to aircraft limits and applicable regulations. Travel documentation (passport, visas, permits) is the passenger's responsibility.

7. Liability

As an intermediary, Welojets is not liable for the operation of the flight; its liability is limited to the proper handling of the brokerage, to the extent permitted by law.

8. Applicable law

These Charter Terms are governed by Spanish law, without prejudice to mandatory consumer protection rules.

Welojets

Questions?

Reach the desk any time — we'll point you to the right document or person.